We know it is only through great retailers like you that our lines will continue to grow and succeed. At Privateer Press we maintain the highest possible customer service standards and strive to be available and respond quickly to any retailer needs.

Got questions? Please reach out to our Retail Support Team!

• Contact Form
• Email: retailsupport@privateerpress.com
• Phone: 425-643-5900

• Special Order Service: Full access to our catalog whenever you need!
• Demo Program: Demonstration copies of our board games exclusively for brick-and-mortar retailers.
• Store Finder: Join our searchable online network of retailers to get our customers into your store!
• Tools and Documents: All our retailer resources, all in one place.

In an effort to help make its expansive catalog of WARMACHINE and HORDES miniatures more efficient for distributors and retail stores to stock, we are pleased to offer the Privateer Press Special Orders Services (SOS), a more convenient way for retailers to keep their catalogs up to date.

As of April 6, 2018, approximately 600 model SKUs have been removed from availability through standard distribution. All models removed from distribution were chosen based on their overall sales rate compared to other models with a consistently greater demand; this has been done with the intention of freeing up retailer and distributor shelf space for items with a higher sales frequency.

To ensure the availability of SKUs soon to be removed from U.S. distribution, Privateer has implemented this new retailer-direct order service through its online store, which will allow stores to continue to offer those models to their customers without the pressure of having to keep them in stock. International distribution will continue to offer the entire catalog.

The Privateer Press Special Orders Service (SOS) will be available to retailers with registered retailer accounts at the Privateer Press Online Store and will offer the standard retailer discount for SOS purchases at 35% off of the advertised MSRP, though the discount may vary on some exclusive items.

Free shipping will be available on domestic U.S. orders of $50 or more.

A retailer placing an SOS order may have the item shipped to the retail location or an address of the customer’s choosing. Shipping notifications and tracking information will be sent to the retailer’s registered email address.

Retailers ready to sign up for a Special Orders Service account follow an easy, two-step process.

• 1. Retailers go to https://store.privateerpress.com/customer/account/create/ to create an account; and then
• 2. Email retailsupport@privateerpress.com, who will change a standard account into a retailer account

Once a retailer has a verified account, the products available via the Special Order Service are then ready to order!

Privateer Press brings gaming communities together to share fun experiences and help our brick-and-mortar retailers offer great in-store demos.

The best thing a retailer can do to generate interest in a game is to play it with customers. At Privateer Press, we offer demo copies of many of our core board game products at a special discounted price point to retailers. These demo games are for demonstration purposes only and cannot be resold. Additionally, these demo copies are available exclusively to brick-and-mortar retailers.

Click here for the demo program order form.

Our store finder, combined with the Privateer Press forums, means it has never been easier for customers to find your location to serve all their Privateer Press gaming needs! Players can check out your events like Steamroller tournaments, the Crossroads of Courage narrative event, and WARMACHINE and HORDES Leagues.

If you want to sign up to be part of the Privateer Press store finder, or if your store has recently changed location contact us, and we will be happy to assist you in making sure your store's information is always up-to-date.