War Room Road Map and FAQ (5/16 8:10 am PT)

In order to best disseminate information to our community and keep everyone informed of the updates being made to War Room, we have created this road map and FAQ. This is a living document and will be updated frequently as updates and fixes are made and any further major issues are discovered.

Convergence of Cyriss deck releasing in War Room 1.2, coming soon! (5/13/2013 8:10am PT) (NEW)

The Convergence of Cyriss deck will be available in War Room 1.2, releasing soon! The Convergence of Cyriss deck will launch withConvergence models prereleasing at Lock & Load GameFest, with additional Convergence cards appearing as models and Forces of WARMACHINE: Convergence of Cyriss release.

The Convergence of Cyriss deck is included in the Ultimate Bundle, and is also available separately for $4.99. After the Convergence deck releases, the WARMACHINE Bundle will be altered to include the Convergence deck. The price of the WARMACHINE Bundle will be adjusted to $39.99 to reflect the addition of the Convergence deck.

War Room update (1.1), now available for Android devices and iOS! (5/13/2013 8:10am PT)

PERFORMANCE - Major rearchitecture to address both stability and speed.
This is the big feature. The whole app has been re-architected to help with stability and memory usage. This will result in load times when going to screens and when first pulling up a card. After those load times thought subsequent loads will be as quick as they used to. The app starts quite a bit quicker now as well. Finally, faction viewing and army editing is much more responsive, especially on older devices.

TUNING - Major overhaul of hardware back button functionality.

FEATURE - Optimized for larger handheld displays.

FEATURE - New Lite UI option for low memory devices or those desiring faster loading.
If you have a device that has 256mb RAM then you may want to enable the Lite UI option. To do that select MENU > OPTIONS from the main screen. Select the display options you want.
Lite UI forces the app to use a more streamline UI element for faction viewing in the LIBRARY or ARMIES screens. It also loads the factions for display quicker.

BUG - Fixed network issues some devices were seeing on carrier connections.

BUG - Multiplayer fixes to address health and stability bugs.

IOS Only Fixes
BUG - This is a test Specialist bug.

BUG - Merc army creation ui bug.

NOTE - This release DOES NOT have list syncing between devices because we fast tracked the performance re-architecture and we didn't want to risk folding the list syncing in with the rush. That said, list syncing is since completed and fully tested in its own development branch. It will definitely go out with version 1.2 which we anticipate being the end of this month.

KNOW BUGS SINCE RELEASE

IOS
BUG - Manually editing army points will crash.
Use the arrow buttons to increase/decrease points to work around.

BUG - Names and icons will overlap top headers in play and army edit views.
Will be fixed in 1.2.

Colossal Damage Tracking (10/9/2012 8:45am PDT)

Damage is not carrying over from one grid to the other when a hit would cause damage to exceed the number of undamaged boxes remaining. Currently, users will need to manually apply the carried-over damage to the second damage grid.

Road Map (last updated 5/16/2013 8:10am PT) (NEW)

iOS Updates

In Progress

  • Updates to support Convergence of Cyriss
  • List sharing between devices
  • Additional functionality for SR2013

Other Pending Updates

  • Front end portal
  • Unbound play support

Android Updates

In Progress

  • Updates to support Convergence of Cyriss
  • List syncing between devices
  • Additional functionality for SR2013

Progress Report (last updated 5/16 8:10pm PST)

iOS devices

Completed in update 1.1 Now Live 5/13 8:10am PST

  • PERFORMANCE - Major rearchitecture to address both stability and speed.
  • TUNING - Major overhaul of hardware back button functionality.
  • FEATURE - Optimized for larger handheld displays.
  • FEATURE - New Lite UI option for low memory devices or those desiring faster loading.
  • BUG - Fixed network issues some devices were seeing on carrier connections.
  • BUG - Multiplayer fixes to address health and stability bugs.
  • BUG - This is a test Specialist bug.
  • BUG - Merc army creation ui bug.

Completed in update 1.0.82 Now Live 11/15 7:57am PST

  • UI orientation fix for iPhone 5.
  • Mercenary/Minion army editor endless loading fix.

Completed in update 1.0.8 Now Live 10/31 8:14am PDT

  • Battery life optimization
  • Improved handling of deleted cards
  • Fix for long ability names causing the client to hang
  • Add client version display
  • Add update version display
  • Fix Jack Marshals to allow warjack attachment with only 1 caster in army
  • Add infinite ROF support
  • Restore Delete button back to army entry
  • Add visual reference for owned/unowned cards
  • Fix duplicate Woldwrath animus
  • Fix long spell names overlapping spell cost.
  • 6 model health support
  • Mercenary/Minion separation in army building
  • Mercenary/Minion contract/pact support

Completed in update 1.0.7 submitted to Apple for Review 8/15 10:45am PDT

    Account sync on login fixed
  • Maintain login fixed
  • 3g/4g data carrier connections usable as internet
  • Warjack attachment working for solo warcasters units and unit attachment with Jack Marshal
  • FA scales properly with number of warcasters in your army
  • Drag and drop remove on faction unit in army editor
  • Button active area and responsiveness tuned throughout
  • Warlocks, casters and characters need to be FA:C
  • W button active in reference
  • Clear password when leaving login/creation
  • Creating a new army goes directly to faction selection
  • Add Card option added back to solo game
  • Store reorganized to show bundles first
  • Merc colossal card art fix
  • 2 Card Character unit order fix
  • Quick stat crash on "-" POW fixed

Android (War Room app)

Completed in update 1.1 Now Live 5/09/2013 5:00pm PT

  • PERFORMANCE - Major rearchitecture to address both stability and speed.
  • TUNING - Major overhaul of hardware back button functionality.
  • FEATURE - Optimized for larger handheld displays.
  • FEATURE - New Lite UI option for low memory devices or those desiring faster loading.
  • BUG - Fixed network issues some devices were seeing on carrier connections.
  • BUG - Multiplayer fixes to address health and stability bugs.

Completed in update 1.0.83 Now Live 12/05 1:09pm PST

  • Fixes to address Nexus Handset, Nexus 7 Tablet and some other 4.2 Jellybean+ device issues. This fixes login and purchase restoration problems.

Completed in update 1.0.82 Now Live 11/07 7:57am PST

  • UI orientation fix for iPhone 5.
  • Mercenary/Minion army editor endless loading fix.

Completed in Update 1.0.8 Now Live 10/31 8:14am PDT

  • Fix crashes when switching focus back to War Room from another app or sleep
  • Back button state when attaching a card to another card
  • Battery life optimization
  • Improved handling of deleted cards
  • Fix for long ability names causing the client to hang
  • Add client version display
  • Add update version display
  • Fix Jack Marshals to allow warjack attachment with only 1 caster in army
  • Add infinite ROF support
  • Restore Delete button back to army entry
  • Add visual reference for owned/unowned cards
  • Fix duplicate Woldwrath animus
  • Fix long spell names overlapping spell cost.
  • 6 model health support
  • Mercenary/Minion separation in army building
  • Mercenary/Minion contract/pact support

Completed in Update 1.0.7 Now Live 8/15 10:45am PDT

  • Account sync on login fixed
  • Android hardware button support added
  • 2 Card Character unit order fix
  • Quick stat crash on "-" POW fixed

Completed in Update Now Live 8/10 7:31am PDT

  • Restore Purchases bugs fixed
  • Touch UI responsiveness pass
  • Jack Marshal units now adding points properly for attached warjacks

Completed in Update Pushed Live 08/09 12:42pm PDT

  • Fix problem with some Android devices crashing on launch
  • Store purchase redemption fix
  • 3G/4G not connected false positive fix
  • Journeyman Warcaster, 'Jack Marshal unit, and unit attachment fix
  • FA scaling with 'caster fix
  • Drag and drop not active on tablet fix
  • Character cards changed to FA:C in card library and army editor
  • W button made active in rules reference
  • Create account error displayed
  • Back button hidden when buying from store
  • Password clears when account login/creation fails
  • Menu option to quit app

Android (War Room Handheld app)

Completed in update 1.1 Now Live 5/09/2013 5:00pm PT

  • PERFORMANCE - Major rearchitecture to address both stability and speed.
  • TUNING - Major overhaul of hardware back button functionality.
  • FEATURE - Optimized for larger handheld displays.
  • FEATURE - New Lite UI option for low memory devices or those desiring faster loading.
  • BUG - Fixed network issues some devices were seeing on carrier connections.
  • BUG - Multiplayer fixes to address health and stability bugs.

Completed in update 1.0.83 Now Live 12/05 1:09pm PST

  • Fixes to address Nexus Handset, Nexus 7 Tablet and some other 4.2 Jellybean+ device issues. This fixes login and purchase restoration problems.

Completed in update 1.0.82 Now Live 11/07 7:57am PST

  • UI orientation fix for iPhone 5.
  • Mercenary/Minion army editor endless loading fix.

Completed in Update 1.0.8 Now Live 10/31 8:14am PDT

  • Fix crashes when switching focus back to War Room from another app or sleep
  • Back button state when attaching a card to another card
  • Battery life optimization
  • Improved handling of deleted cards
  • Fix for long ability names causing the client to hang
  • Add client version display
  • Add update version display
  • Fix Jack Marshals to allow warjack attachment with only 1 caster in army
  • Add infinite ROF support
  • Restore Delete button back to army entry
  • Add visual reference for owned/unowned cards
  • Fix duplicate Woldwrath animus
  • Fix long spell names overlapping spell cost.
  • 6 model health support
  • Mercenary/Minion separation in army building
  • Mercenary/Minion contract/pact support

Completed in Update 1.0.7 Now Live 8/15 10:45am PDT

  • Account sync on login fixed
  • Android hardware button support added
  • 2 Card Character unit order fix
  • Quick stat crash on "-" POW fixed

Completed in Update Now Live 8/10 7:31am PDT

  • Restore Purchases bugs fixed
  • Touch UI responsiveness pass
  • Jack Marshal units now adding points properly for attached warjacks

Completed in Update Pushed Live 08/09 2:55am PDT

  • Fix problem with some Android devices crashing on launch
  • Store purchase redemption fix
  • 3G/4G not connected false positive fix
  • Journeyman Warcaster, 'Jack Marshal unit, and unit attachment fix
  • FA scaling with 'caster fix
  • Drag and drop not active on tablet fix
  • Character cards changed to FA:C in card library and army editor
  • W button made active in rules reference
  • Create account error displayed
  • Back button hidden when buying from store
  • Password clears when account login/creation fails
  • Menu option to quit app

Data Content

Updated (11/28 9:37 am PDT)

To apply this update, from the War Room main menu screen, tap the 'MENU' button in the top right and then tap 'Get Update'.

  • Rask, Warpborn Alpha, and Archangel added to War Room.
  • New Witch Coven of Garlghast theme force added to War Room.
  • Fixes to Mercenary theme forces.
  • Numerous fixes to all faction decks.
  • Gatorman warbeasts and Alten Ashley unlocked for Mercenary decks
  • Stat card fixes for multi-wound infantry
  • Bad Seeds theme force cards unlocked for purchasers of the Ultimate and WARMACHINE deck bundles
  • Models that are both Mercenaries and Minions now appear in both decks
  • Allowed devices increased to 3.
  • Shredder FA changed from C to U.
  • Crossover Minions and Mercenary models added to their respective crossover decks (e.g. Saxon Orrik is now unlocked when a customer purchases either the Minions deck or the Mercenaries deck).
  • Retribution Partisans are now unlocked in the Retribution deck.
  • Bloat Thrall FA now listed.
  • Constance Blaize added to Mercenary deck.
  • Health tracks for Gatorman Posse, Cataphract Arcuarii, Cataphract Cetrati, Trollkin Runeshapers, Trollkin Sluggers, Exemplar Bastions, and Exemplar Cinerators now show appropriate number for models.
  • No Quarter #44 Darius and Sorscha theme forces added.
  • Bad Seeds theme force models added to Mercenaries deck, Ultimate Bundle, and WARMACHINE bundle.
  • Gun Carriage added to Supreme Kommandant Irusk Heavy Armor theme force
  • Master Holt damage track appears in game mode
  • Cephalyx and Drudge unit FA added

FAQ

ANDROID UPDATE

The first Android Update is now live on Google Play. What does this mean?

When an update is pushed live it has been submitted for publication on the app store. However, it can take up to 4-6 hours to propagate to the store's servers around the world. Generally the US update appears within the first two hours.

Why are there two War Room apps for Android appearing in the Google Play store?

There will be two builds for War Room in the marketplace. One tailored for handheld devices and one tailored for tablets. This was done in order to create stability on all devices, including devices that were consistently crashing on start up.
The crash appeared to be caused by the app switching screen orientations when it determined that it was a handheld client. We have created and tested a handheld-only build which has run fine through testing. In the Google Play marketplace, there will be a different build available for both tablets and handheld devices. It is the same app, just specifically sized to the appropriate device. Download the correct build for each device and you should not have any problems. Tablet users should download War Room and smartphone users should download War Room Handheld.

What does the division between handheld and tablet apps mean for my purchases?

Users will have access to all their purchased content on both devices. They will still only have one account to log into and it will access purchased content on all authorized devices.

What specific Android Devices does this update address?

Problem devices specifically tested: HTC Evo 4G LTE, Samsung Galaxy Nexus 4.1.1, Samsung Galaxy S2, Samsung Galaxy S3

TECHNICAL ISSUES

Updated (8/09 11:47am PDT)

Where do I go to manage my devices?

You can manage your devices and reset your password at https://warroom.privateerpress.com.

How do I report bugs or other issues?

To report bugs or other issues, email support@tinkerhousegames.com. You can also report bugs through the Menu button in the top right of the War Room app.

Is War Room Secure?

Yes, War Room is 100% secure. The app uses industry-standard encryption for all communications between the app and our servers.

Is the Kindle Fire version of War Room still coming?

Yes. The Kindle Fire version is still under review by Amazon. In addition the Kindle Fire version of the app will incorporate all bug fixes and content corrections being worked on now.

How do I build a Mercenary contract or Minion pact list?

Currently, the rules for Mercenary contracts and Minions pacts can be found in Forces of WARMACHINE: Mercenaries and Forces of HORDES: Minions. Mercenary contracts and Minion pacts will be added in a future update.

Why are there load times in the app?

The app loads at the speed it does because War Room is visually rich and contains a large amount of data. The load times are front loaded when starting tasks because the data and image content preloads to minimize load times during operation.

Can I use War Room without an internet connection?

War Room is fully playable offline. The application is native to the device and works independent from any network connection. An internet connection is necessary only if you want to have a shared match with another player, to get updates, or to make purchases.

Every time I log in, War Room tells me there is an update available. Is this right?

This is a bug. War Room currently says there are updates available whenever you log in. This will be corrected in an update. We will update this page when updates are posted to the War Room app.

APP DESIGN

Updated (8/09 11:47am PDT)

When I look in the Card Library, I can't find the Partisan cards or the cards that are both Mercenaries and Minions that I purchased. How do I fix this?

To view the cards for these models, you can find their cards organized within their parent faction. For example, Eiryss is a Mercenary that is a Retribution Partisan and will appear in the Mercenary faction library. Saxon Orrik unlocks in the Minions library when either the Minions of Mercenaries decks are purchased.

War Room does not calculate my theme force tier benefits correctly and allows me to go over point limits, exceed FA, and attach attachments to any unit or model. Are these bugs?

No. War Room is designed to be a card library and a free-form tool to organize all the cards you need to play the game and requires knowledge of how to build lists. This allows the app to support army lists of almost any design. Additionally, since Privateer Press does not have in-house development, this method allows us to continue to support the app with new models and theme forces without restricting the development and creation of those models and theme forces.

My model's feats and weapon special rules do not appear on the quick view. Is this a bug?

No. The quick view is only meant to display a model's stat block, weapons, and spells or animi. You must go to the card view to see abilities.

Will new features like theme force and army list validation and collection management be added to the app in the future?

Our first priority is to make sure all the features War Room was designed to have are working as intended. Once we get there, we will continue to evolve and improve the user experience over time based on feedback and our own experience with the app.

WAR ROOM USAGE IN PRIVATEER EVENTS

Does War Room replace physical cards in official Privateer Press events?

While we work to address the major functionality and content bugs, War Room can be used in official Privateer Press events. However, a player using War Room must also bring physical cards, and War Room users must still submit their army lists to the Tournament Organizer on the paper entry forms where applicable. As always, TOs will need to review the paper entry submissions. Future Steamroller and Organized Play updates will inform players and TOs when War Room is approved as a complete substitute for physical cards in events.

When will league models be available in War Room?

League models for War-Torn Alliances: Dark Secrets will be available when that league starts. At that time, league models will also be added for the previous seasons of War-Torn Alliances.

TROUBLESHOOTING (last updated 8/09 4:59pm PDT)

Some users are reporting that the following method will restore card purchases to Android devices.

  1. Uninstall the current version on your device.
  2. Reinstall version 1.05 from Google Play. Once the install is completed, open the store and check if your purchased cards show a price next to it. If it does, tap Restore Purchases.
  3. If successful, the word 'OWNED' will appear next to it and you can then access your cards.

You can't log in

Please click FORGOT in the app login screen or go to this address to check the username or reset your password if needed : https://warroom.privateerpress.com/default/user/forgotusername/

You can't get your purchases on Android

We are releasing a patch that addresses the Restore Purchase not working for all users on Android. This patch should allow you to use the Restore Purchases button in the store to reactivate your paid for content. If it doesn't try logging out and then logging in again, then Restore Purchases again. Finally, in the rare case that this doesn't work please contact us at support@tinkerhousegames.com. Missing purchases will receive priority in the support queue.

You can't get your purchases on iOs

First try and use the Restore Purchases button from the bottom of the store view.
If that doesn't work for you, you can re-activate the content by trying to purchase it again if you bought it on iOs initially. If you accept through to the point of buying and are logged in to the same apple user account it will tell you that you already own that content and re-activate it again. From then on Restore Purchases should work.

War Room will not let me create a user account. What do I do?

Usernames and passwords need to be letters or numbers and between 6 and 16 characters in length. Login failure messaging will be turned back on in the next update.

What Android devices have known issues?

  • HTC Sensation
  • Samsung Galaxy Nexus 4.1.1
  • HTC Velocity ICS 4.03
  • HTC Sense 3.6
  • Sprint EVO 3D
  • Samsung Nexus 7 (worked after re-install)
  • HTC Evo 4G LTE
  • Samsung Galaxy Note
  • Samsung Galaxy S2
  • Droid RAZR Maxx
  • Samsung Galaxy S3
  • Samsung Galaxy Tab 2
  • HTC Aria
  • HTC Vivid
  • Droid Bionic
  • Thunderbolt
  • Transformer Prime 201
  • LG Nitro
  • Huawei Ideos
  • HTC One S

How do I add reinforcements to my army?

Create an army. Once you are in the army view, click on your army name. Click on the Use Reinforcements check box. Select the Reinforcements tab to begin adding models and units to the army.

How do I request a refund?

Apple Users

Requesting a refund for your purchase from the Apple store is simple and can be done by following these steps:

  1. Click the "Report a problem" link in the confirmation email sent to you from iTunes.
  2. Click the Problem drop-down menu and choose an option that best describes your problem.
  3. You can expect a response from Apple in the next 24–48 hours. Although you should not experience any problems, contact support@tinkerhousegames.com if your refund request is not successfully resolved.

Google Play Users (updated 8/9 12:10 pm PDT)

If you would like a refund, send an email to it@privateerpress.com

War Room Refund Issues UPDATE 8/09 4:59pm PDT

We have received some reports that people have been unsuccessful in obtaining refunds from iTunes. If you have experienced this problem, please email refunds@privateerpress.com so that we can investigate your individual problem. This only applies to iTunes customers.

Andoid/Google Plus customers seeking refunds should email IT@privateerpress.com and include their order numbers in that email.