We're serious about customer support at Privateer Press. Send us your questions and concerns via our contact form or call us directly at (425) 643-5900 ex 100.
If you have purchased something from any of our product lines with a missing part, card, or miscast pieces, please use the Replacement Parts Portal. Please include the following information to help us expedite your service.
- A Detailed Description of what was missing or miscast and where you made the purchase. (You can include a photo as an aid if possible, or use the picture on the back of the box for reference)
- The Packing Number (if any) included on a small slip of paper in the product container.
Store Purchase Problems
If you are having trouble purchasing through the Privateer Press Store or have a problem with your order, please use the contact form and select the category "Online Store". Please include the following information to help us resolve your issue.
- A Detailed Description of any error message you are getting for the website, if any, or problem with your order
- The Order Number
- Your Name, Email address used in the order, and complete mailing Address
Rest Assured that Customer Support will get back to you as quickly as possible and help to resolve the situation.