We have received your feedback that many of you are experiencing issues with the War Room app, particularly concerning some Android devices failing to launch the app, in-app purchase issues, and other functionality issues. We have asked TinkerHouse to look into these problems, and they have issued the following statement with respect to what these issues are and how they are being addressed.
First some specific issues: We know that unit and attachment jack marshalls aren't allowing attachment correctly. We also know that data carrier connections (tbr 3G and 4G connections) are not registering as valid connections for some required network usage. Those will be going in an update shortly.
Some of you are having purchase issues as well. If you've purchased content and it won't allow you to see it, contact us at [email protected] so that we can fix your problem and get you the decks that you have purchased. Solving these issues and making sure that everyone gets their decks are our top priority right now.
Finally, there are several families of Android devices that will not launch the app. Notably Samsung S Series and some Tabs. Some users have reported uninstalling and reinstalling fixes the issue for them. Some are unable to start past the load screen. We are looking into this issue to isolate what is causing the crash. Please send any information you have regarding your issue to [email protected] so we can track down the functional issue there.
We're genuinely sorry for the hassle some of you are experiencing and are working hard to fix these issues.
TinkerHouse has determined that the following Android devices are having issues with running the app:
- Samsung Galaxy S2
- Samsung Galaxy Nexus
- Samsung Galaxy Tab2
- Samsung Galaxy Note
- Droid RAZR
- HTC Sensation
TinkerHouse is working diligently to fix these bugs as quickly as possible. We apologize to everyone who has experienced problems with War Room and strive to remedy these issues so that everyone can enjoy a great user experience and take advantage of the benefits of War Room.