Customer Support Assistant

About Us

Privateer Press, Inc. (privateerpress.com) is an award-winning publisher of games and game supplements based in Bellevue, WA. We produce the acclaimed WARMACHINE® and HORDES® tabletop miniatures wargames, the Monsterpocalypse® pre-painted miniatures game, the Iron Kingdoms® Full Metal Fantasy and Iron Kingdoms® Unleashed roleplaying games, the Undercity™ and Widower’s Wood™ adventure board games, and the LEVEL 7® survival-horror board game line. We also publish the bimonthly No Quarter™ magazine and the Formula P3™ hobby tool and paint range in addition to the other products in our catalog. We are focused on producing the finest gaming products on the market today as we continue to build and expand the richness of our games and settings. We are in search of great people who are enthusiastic about producing engaging and enjoyable experiences and who can appreciate the inherent beauty of giant steam-powered robots smashing each other to pieces.

We are a hard-working crew who derive satisfaction from a job well done. We work in a fast-paced, results-driven environment, and we seek a highly motivated individual with excellent Customer Service skills to support our production of high-quality miniatures.

Essential Duties and Responsibilities

The Customer Support Assistant’s primary duties are to assist the Customer Service team. This includes, but is not limited to:

    • Pulling and packing online store orders and preparing them for shipping
    • Pulling and packing customer mispack requests
    • Packing demo tables and demo kits
    • Packing point-of-sale and promo kits
    • Packing Organized Play items
    • Delivering all ready-to-ship items to shipping department
    • Assisting with special projects as required on an as-needed basis
    • Other duties as necessary

Qualifications

    • Must be able to work in our Bellevue location
    • Upbeat and positive attitude and excellent customer service skills
    • Able to handle tough situations and personal conflict with the utmost care and diplomacy
    • Strong written and verbal communication skills
    • Highly organized with acute attention to detail
    • Intimate knowledge of Privateer Press products
    • Warehouse or inventory experience
    • Capable of working both individually and collaboratively
    • Strong work ethic
    • Action-oriented multitasker with ability to complete tasks quickly
    • Good problem-solving skills
    • Must be able to stand, lift, and bend for 8 hours each day
    • Must be able to lift and move 50 lbs

Benefits

• Medical and Dental
• Free and discounted product

To Apply for the position:

To apply for this position, applicants must perform the following steps:

  1. Prepare a resume of no more than two pages. The filename of the resume should be your first and last name separated by an underscore, and it must be in .doc, .docx, or .rtf format. (Word is preferred). Example: Mary_Smith.doc
  2. Compose a cover letter of no more than one page. The filename of the cover letter should be your first and last name followed by “CL”, all separated by underscores. The file must be in .doc, .docx, or .rtf format. (Again, Word is preferred). Example: John_Doe_CL.doc
  3. Send the files to [email protected] and make sure the subject line says “Customer Support Assistant – [your name].” Example: Customer Support Assistant – Suzy Queue.